Theatr Clwyd – Privacy Policy
Theatr Clwyd (Theatr Clwyd Trust Ltd – Company Number 12465903), is a ‘data controller,’ this means we’re responsible for making sure your personal data is secure, used in an appropriate way and in accordance with General Data Protection Regulation (GDPR).
Why we need your personal data
We need your data to provide you with an efficient and effective service. This data includes personal details (e.g. name, address, e-mail), booking history (e.g. shows you’ve seen), and online data (e.g. IP address) to keep you informed with what we’re doing and to help us make your experience better.
How we use your personal data
We use your personal data to fulfil the contract you have with us (for example when buying tickets) by/for:
- Verifying payments and payment issues and other activities
- Contacting you about unforeseen circumstances (e.g. show cancellation)
- Contacting you with essential information to ensure a successful visit (e.g. pre-show e-mail, show details)
- Storing & logging your personal data on a secure, password protected system
- Mailing, e-mailing or phoning you about about a donation you’ve made (E.g. Thank you)
- Maintaining records to ensure your safety, health & wellbeing if participating in an activity or workshop
- Processing your information if applying for work experience, placements, and competitions
- If you have a contract with us informing you of any changes to our privacy policy or consent statements
Legitimate Interest
We use your personal data for certain legitimate business purposes which may include some, or all of the following:
- Mailing you with the latest news and events
- Mailing you with information about our fundraising
- Using your data to personalise communications (e.g. “Hello Colin” instead of “Dear Sir”)
- Segmenting your voluntarily given or transactional data to ensure you’re sent information that is relevant to you
- Using cookies (including IP address) to advertise similar products online and get insight into how we can improve our service
- Securely sharing data for the fulfilment of direct marketing (e.g. mailing house) or for external research for the development of the theatre or for 3rd Parties for the purpose of funding or development of the arts or future audiences
- Anonymising data for research purposes
- Segmenting voluntarily given or transactional data to assess likely propensity to donate.
- Creating individual/donor profiles (reporting on existing data held)
- Logging voluntarily given or transactional data for those assessed with a high likely propensity to donate.
- Logging clearly relevant information from publicly available sources for those assessed with a high likely propensity to donate.
Cookies
We have processes where we will inform you via the cookies pop-up on our website
- Using cookies (including IP address) to advertise similar products online and/or to get insight into how we can improve our service
Consent
We will always seek your consent for the following:
- E-mailing or phoning you about similar products
- E-mailing or phoning you about making a donation (E.g. Donate to us)
- Sharing your data with a 3rd Party for marketing purposes
- Seeking and reviewing publicly available information, via third-party companies to help inform our fundraising campaigns (3rd party wealth screening).
Your rights and complaints
When we use your data we ensure we take account of and keep your personal data rights in high regard. You have the right to see your data at any time. You can also object to how it is used, have it corrected or deleted. We systematically suppress old and unnecessary records in our systems.
If you wish to raise a complaint on how we have handled your personal data, please contact our Data Protection Leads who will investigate the matter.
The Data Protection leads for Theatr Clwyd are:
Sam Freeman and Andrew Roberts (Data Protection Officer: Liam Evans-Ford)
They can be contacted at data.protection@theatrclwyd.com or 01352 756331 (Mon – Fri, 10am – 6pm) – we will endeavour to reply within 48 hours.
If you are not satisfied with our response or believe we are not in accordance with the law please contact the Information Commissioner’s Office (ICO) by visiting their website or by calling their helpline on 0303 123 1113.
Cookies and how they benefit you:
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.
Theatr Clwyd (and Stiwdio Clwyd) uses cookies for three main purposes:
- To ensure the website works, in particular online booking
- To monitor website performance and help us make improvements in the future
- To tailor our marketing and use tools such as google adwords to communicate more effectively through web advertising.
Our cookies help us:
- Make our website work as you’d expect
- Save you having to login every time you visit the site
- Remember your settings during and between visits
- Improve the speed/security of the site
- Allow you to share pages with social networks like Facebook
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
We do not use cookies to:
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass personally identifiable data to third parties
- Pay sales commissions
Granting us permission to use cookies
If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.
Cookies on this site
| Cookie | Purpose |
|---|---|
| Google Analytics | This monitors how people use our site – for example the browser they use and the pages they visit. It’s used to assess our website’s performance and to help us plan improvements. |
| WPML | Stores the language setting for the website enabling you to move between English and Welsh. |
| WordPress Emojis | This cookie makes sure that browsers display cookies correctly for all users. |
Our Own Cookies
We use cookies to make our website work including:
- Making our shopping basket and checkout work
- Determining if you are logged in or not
- Remembering your search settings
There is no way to prevent these cookies being set other than to not use our site.
Third party functions
Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Disabling these cookies will likely break the functions offered by these third parties
Social Website Cookies
So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
Anonymous Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.
We use Advertising Cookies
Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies. We only work with advertising partners who work to accepted privacy standards such as http://www.youronlinechoices.c…/uk/iab-good-practice-principles” class=”redactor-autoparser-object”>http://www.youronlinechoices.c… can learn more about online advertising at http://www.youronlinechoices.c… . You can opt-out of almost all advertising cookies at http://www.youronlinechoices.c…/uk/your-ad-choices although we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer.
We use:
DoubleClick – Privacy Policy owned by Google
Remarketing Cookies
You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. Don’t worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained above.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage… may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.
Thank you
The cookie information text on this site was derived from content provided by Attacat Internet Marketing (www.attacat.co.uk), a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.
